Returns & Exchanges
Our Return Policy in short
- You have 14 days to return or exchange an order in the original condition after receiving it.
- If you change your mind, or the product you received is not what you expected, please follow the instructions on the return form.
- In Finland, return costs 5,90€. Outside of Finland, the customer will cover the cost of return. The return is free of charge only in a case of a faulty or wrong item.
- In exchanges, return the product (s) to us according to the instructions and order a new product from our online store. We will cover the postage for delivery of the new size or a new product in Finland.
- Please note, that it is not a return if you just do not pick-up the delivery. In this case, we will deduct the return delivery costs from your order price.
- Note! If you want to return products that you have purchased during the "Buy 3, pay 2" campaign or a similar campaign, the refund will be made as follows: If you return all items or only the free product, the price of the free product will not be refunded. If you return the paid product(s), but keep the free product, you will be charged the original price of the product you received free of charge. In this case, the price of the free product will be deducted from the refund.
Swimwear
- Please fit the swimwear wearing underwear
- You have 14 days right to return or exchange
Address for returns and exchanges:
Palautustunnus 646981 (use this return ID only in Finland)
TILA c/o Mori Collective Oy
Pikisaarentie 15 B1
90100 Oulu, Finland
morico (a) morico.fi
Please add the phone number from the return form.
Instructions for returning goods
RETURN INSTRUCTIONS – in Finland:
There will be no delivery costs for the customer at Posti when you use our customer return code 646981 or the Helposti-code available through Posti's pages to send the package. However, all refunds will be charged a handling fee of € 5,90, which will be deducted from the refund.
Pack the product (s) well in the original packaging, and complete and return this product return form. Payment will always be refunded to the same payment method you used to pay for your original order. If you return the whole order, we will pay back the original shipping cost (5,90€ handling cost will be deducted).
Return via Post:
Write our address information and customer return ID on top of the package and take the package to the Post Office. Customer return shipping via Post is free of charge for the customer. Our customer return ID is 646981.
You can also send the package with the Posti "Helposti code", you can find more information here: www.posti.fi/palautapaketti
RETURN INSTRUCTIONS – outside of Finland
Send the products well packaged, in good condition and in their original box and/or packaging. The customer pays the return shipping. Please ensure that you return orders with sufficient postage from abroad. We will not accept returns where postage is not paid. If you receive a wrong or a faulty item, we will compensate you for the delivery costs. Save the tracking code, it will help if the parcel gets lost.
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. Mori Collective will not compensate for lost packages.
Please note, that it is not a return if you just do not pick-up the delivery from the Post. In this case, we will deduct the return post costs from your order price.
EXCHANGE:
Return the product (s) to us according to the instructions above and order a new product from our online store.
You will receive a free delivery in Finland for an exchange order. You will get the instructions with the order. The handling fee of 5,90€ will be deducted from your return, as mentioned above. Unfortunately, we cannot offer free exchange delivery outside of Finland.
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If the product is incorrect or defective, the return processing fee will not be charged, please contact morico@morico.fi before returning. Also, please contact us before returning if you are returning from abroad.
Handling time for returns is approximately 5-10 working days.
Please be aware of the parcel storing times by Posti. If a parcel is not picked up from the pick-up point, the parcel will be returned to us and a processing fee of 15€ is charged from the Customer. If you have missed the last pick-up date, please contact our customer service morico(a)morico.fi. If not contacted our customer service, the order will be cancelled and the 15€ processing fee will be deducted from the refund.
If you have any questions, please contact us by a message or by an e-mail and we will answer as soon as possible!
Questions / Feedback: morico(a)morico.fi
Phone / puhelinnumero (+358) 0400804043 You can call us Mon-Fri 10-17. Please leave a message if we are not able to answer, and we will call you back. Please do not use this number when returning goods, use the number in the return form, thanks!
