Returns & Exchanges

Our Return Policy in short

  • You have 14 days to return or exchange an order in the original condition after receiving it.
  • If you change your mind, or the product you received is not what you expected, please follow the instructions on the return form.
  • Unless arrangements are made with us, you cover the cost of the return. We will compensate the return only in a case of a faulty or wrong item. 
  • In exchanges, we cover the postage for delivery of the new size or a new product.
  • Please note, that it is not a return if you just do not pick-up the delivery from the Post. In this case, we will deduct the return post costs from your order price. 

Swimwear

  • Please fit the swimwear wearing underwear
  • You have 14 days right to return or change

Palautus/vaihto-ohjeet lyhyesti suomeksi:

  • Sinulla on 14 päivän vaihto- ja palautusoikeus käyttämättömille vaatteille. Kulut on jaettu niin, että asiakas maksaa palautuksen kulun ja lähetämme uuden koon tilalle ilman maksua.
  • Asiakas vastaa palautuksen kuluista myös osittaisessa tai koko tilauksen palautuksessa. Jos palautat koko tilauksen, maksamme alkuperäisen Suomen postimaksun takaisin.
  • Jos kyseessä on viallinen tai väärä tuote, ota yhteyttä niin maksamme palautuksen.
  • Sovitathan uima-asuja alusvaatteiden päälle, kiitos.

    Address for returns and exchanges:
    Mori Collective Oy
    Merimiehentie 17
    90520 Oulu, Finland
    morico (a) morico.fi

    Please add the phone number from the return form!

    If you want to return to a parcel locker (pakettiautomaatti), please select:
    K-supermarket Toppila
    Satamatie 12 
    90524 Oulu

    Instructions for returning goods

    Send the products well packaged, in good condition and in their original box and/or packaging. The customer pays the return shipping. Please ensure that you return orders with sufficient postage. We will not accept returns where postage is not paid. If you receive a wrong or a faulty item, we will compensate you for the delivery costs. Save the tracking code, it will help if the parcel gets lost.

    If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

    Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. Mori Collective will not compensate for lost packages.

    Please note, that it is not a return if you just do not pick-up the delivery from the Post. In this case, we will deduct the return post costs from your order price. 

     

    If you have any questions, please contact us by a message or by an e-mail and we will answer as soon as possible!

    Questions / Feedback: morico(a)morico.fi

    Phone / puhelinnumero  (+358) 0400804043 You can call us Mon-Fri 11-17. Please leave a message if we are not able to answer, and we will call you back.

     

    All Terms & Conditions